INTERNATIONAL CALLS

• There is no account to open!
• You just-dial the access number for the international destination you're calling.
• The call charges will appear on your normal phone bill.

4         3.  Do I pay any extra charges for using just-dial Instant?

• Just-dial Instant will not charge you any additional fees for using the service.
• Just-dial Instant shows the access number for your destination as a pence per minute rate, the advertised price includes VAT. BT apply 6p call set-up fee for each call.
• If you use another provider or call from your mobile you should check the rate your provider charges before you make a call.

            4.  Who bills me for calls made using just-dial Instant?

• You'll see the charges for calls to just-dial Instant access numbers on your normal phone bill from your provider (usually BT, TalkTalk, NTL:Telewest/Virgin Media or your mobile provider).
• Please note that the onward international call information will not be itemised on your bill.
• As your normal telephone provider bills you for the calls, not just-dial Instant, all you will be able to see is the detail your telephone supplier provides you with. We, unfortunately, cannot supply itemised call records.

             5.  How are just-dial Instant calls charged?

• You will be charged from the moment you are connected to just-dial Instant, not the moment the call is answered at the other end. As we want our customers to benefit from no registration, low prices and access from all networks, we unfortunately cannot change this. However, should your call not be answered, you will be informed by our operator and disconnected. Your call may take two minutes.

              6.  How do I know how much the call will cost me using just-dial Instant?

• First, choose your country, the price to call this destination is then displayed. This is the price per minute for your call and includes VAT and the costs for the international part of the call
• When calling from a BT landline, a 6 pence connection charge is applied. So if you make a 5 minute call to India (using 0844 570 0000 5p/min access number), you will be charged 5 x 5p/min, + 6p call connection fee - the total charge being 31p.
• Please note that charges from other service providers may differ. Please check with your service or network provider before making a call to be sure of the rate they charge. You may also want to check if call connection or set up fees are applied, and whether the charges are calculated per second or minute.

                7.  I've been charged the full international cost for the call; how did this happen?

• Does the full international destination number show on your telephone bill? If it does show; this means that, when making your call, you haven't dialled the just-dial Instant access number before dialling your international destination. Please remember to always use just-dial Instant access number to maximise your savings on international calls.

                 8.  Will the person I'm calling be charged for the call?

• Normally the person receiving a call will never be charged.
• In some countries mobile users are charged to receive calls; this is normal and not as a result of using just-dial Instant.
• If you are abroad with your mobile (i.e. not in the country the mobile number originates from) your mobile provider will normally charge you for receiving calls. This is also known as a roaming charge. You should contact your mobile provider for detailed information.

                   9.  How do I find out the peak, off-peak and weekend rates?

• just-dial Instant access numbers have one low rate at all times of day; if you have previously used either 0845 or 0870 to access just-dial Instant please look up just-dial Instant number for the new just-dial Instant access number as these will be discontinued in the near future.
• Please note that Rates shown are what you will pay if you are a BT Together Option One; charges from other service providers may differ. Please check with your service or network provider before making a call to be sure of the rate they charge. You may also want to check if call connection or set up fees are applied, and whether the charges are calculated per second or minute.

                   10.       Can I use just-dial Instant from payphones?

• Our access numbers are accessible from any UK phone, including payphones. However, be aware that calls from payphones could be surcharged and may cost more than the price stated on this website.